Refund policy

Return & Refund Policy

At Glowell, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 5 days of receiving your order, subject to the conditions below.

5-Day Return Policy

You may request a return within 5 calendar days of receiving your order if you are not satisfied with the product or it is not suitable for you.

To be eligible for a return, the product must generally be:

Unused and in its original condition
Unopened when applicable
In its original packaging
In resalable condition
Accompanied by your order number or proof of purchase

For hygiene and safety reasons, certain beauty, skincare, cosmetic, and personal-care products may not be eligible for return once they have been opened or used.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 5 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review your request and, where applicable, offer a replacement, refund, or another appropriate resolution.

How to Request a Return

To request a return, please contact us at:

bibekanandajodder2026@gmail.com

Please include your order number, the reason for the return, and any relevant photos.

Please do not send an item back without contacting us first. We will provide return instructions if your return request is approved.

Return Shipping Costs

If you are returning an item because you changed your mind or simply do not like the product, you may be responsible for the return shipping cost.

If the product is damaged, defective, or incorrect, please contact us before returning it so we can provide the appropriate instructions.

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If your refund is approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Non-Returnable Products

For hygiene and safety reasons, opened or used beauty, skincare, cosmetic, and personal-care products may not be eligible for return.

Products that are damaged after delivery due to misuse or improper handling may also be excluded from the return policy.

Exchanges

If you receive a damaged, defective, or incorrect product, please contact us at bibekanandajodder2026@gmail.com. We will review your request and determine whether a replacement or another resolution is available.